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General Suggestions ...
The staff especially the front-office executive should be polite, patience enough to handle guest requests.
Creating pleasant atmosphere inside the campus, which increases guest's comfort.
Staff behavior : When staff crosses the guest give a smile or say "Good Morning"/"Good Evening" regardless of time or number of times.
The Front-Office executive should be more informative and should provide necessary information when ever requested by guest.
Cleanness of the property will play a major role in your business performance.
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